YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/customer-service-representative-2-payson-arizona-united-states
If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.
Essential Duties and Responsibilities include but are not limited to:
- In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow.
- Screen applications for NA Expedite criteria.
- Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process.
- Scan and upload documents into the FAA’s Document Management System and FAA’s Eligibility System into the appropriate document type.
- May translate or submit translation when appropriate.
- Issue EBT cards.
- Ensure the NVRA process is followed.
- Open and date stamp incoming mail.
- Data entering applications.
- Resolve client issues.
- Responds to difficult, time sensitive complaints and feedback.
- Refer customers to upper management for unresolved issues.
- Provide conflict de-escalation in dealing with irate clients.
- Prepare, monitor, and submit reports.
- Ordering and storing office supplies and equipment.
- Troubleshooting equipment by contacting the Helpdesk or Resolution center.
- Key ETE information into an automated system accurately and timely for self and as a proxy.
Knowledge in:
- Customer service practices and techniques.
- Administrative, office, and clerical procedures.
- English language for sentence structure, composition, content, spelling, and grammar.
- Program rules, regulations, policies and procedures, and computer systems.
- Problem resolution techniques using logic and reasoning.
Skills in:
- Active listening.
- Negotiation and problem resolution.
- Good written and oral communication to convey information effectively.
- Effective time management, organization and prioritizing tasks.
- Use of Google Workspace.
- •dentifying alternative solutions.
Ability to:
- Measure and meet productivity and quality standards.
- Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards.
- Professionally interact with all levels of personnel and customers.
- Engage critical thinking using logic and reasoning.
- Multi-task and work under competing priorities.
- Work independently or collaboratively with a group.
- Adapt to changing environments and new technologies.
The ideal candidate for this position will have:
- At least one year experience in a direct contact, customer service environment.
YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/customer-service-representative-2-payson-arizona-united-states