DES is seeking an experienced and highly motivated individual to join our team as a Local Veterans Employment Representative (LVER) with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment & recruitment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to get a job, maintain or strengthen current employment, or build a sustainable career; and assist Arizona businesses in meeting their workforce needs.
Essential Duties and Responsibilities include but are not limited to:
- Perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers, and career interests; retention follow-up; developing employment plans; determining eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve employment.
- Employer Services: Provide a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs utilizing on-site employer visits; providing information on Labor Market, In-Demand industries, and occupations.
- Record Keeping: Use databases to register, refer job seekers; enter job orders; document job seeker & employer relationship management; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules, and federal regulations.
- Customer Service: provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizers, and other agency personnel; resolve customer issues and complaints; and utilization of veteran priority of services (VPOS) for veteran clients (as applicable).
Knowledge in:
- Effective recruitment, retention, and workforce development methodologies applicable to businesses.
- Social, cultural, and economic conditions that impact the populations and area(s) served.
- Special needs of minority groups and disadvantaged persons.
- Research, data gathering and interpretation, and problem-solving techniques.
- Event planning and management, including communication and collaboration with key partners.
Skill in:
- Customer service, teamwork, collaboration, and interpersonal communication.
- Written and verbal communication, including public speaking and presenting.
- Adapting to changing circumstances, staff and client’s needs, and work with interruptions.
- Proficiency with Microsoft Office, Google, database systems, and computers.
Ability to:
- Learn & apply applicable Federal and State laws, regulations and procedures, to include Department of Labor (DOL), DES, Department of Corrections, and Department of Administration rules, policies, and procedures.
- Assess and communicate business workforce needs to the ARIZONA@WORK or applicable system talent pipelines, including employment counselors, career counselors, and educational organizations, such as those on the Eligible Training Providers List (ETPL).
- Use Labor Market Information, in-demand industry, occupation and job seeker data to advise and assist businesses in meeting workforce needs.
The ideal candidate for this position will have:
- As required by 38 U.S.C. § 4103A(b), state agencies are required to follow a specific preference order when filling positions: First, qualified service-connected disabled veterans, as defined by 38 U.S.C. § 4211 (3). Second, qualified eligible veterans, as defined by 38 U.S.C. § 4211 (4).
- High school diploma or equivalent.
- Two (2) years of public contact or customer service work experience, employment counseling, or recruitment.