YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/reentry-employment-counselor-phoenix-arizona-united-states-ff71919d-9618-496c-9ada-04e3ca8e3e33
DES is seeking an experienced and highly motivated individual to join our team as a Reentry Employment Counselor with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means. Services provided will be for reentry program and will focus on incarcerated and formerly incarcerated populations.
Essential Duties and Responsibilities include but are not limited to:
- Assess skills, abilities, work history, employment barriers and career interests, retention follow up; develop employment plans; determine eligibility for services; provide information on Labor Market, In-Demand industries, and occupations; and identify and coordinate with formal and informal resources to remove barriers, develop skills, and achieve certifications.
- Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
- Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; and resolution of customer issues and complaints. Travel to locations within assigned area is required.
- Attend required trainings and meetings.
Knowledge in:
- Labor Market Information and In-demand Industries and Occupations.
- Interviewing techniques, assessment tools and strategies and transferable skills.
- Social, cultural, and economic conditions that impact the populations and area(s) served.
Skill in:
- Customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
- Written and verbal communication, including public speaking, presentation, and interviewing.
- Adapting to changing circumstances, staff and client’s needs, and work with interruptions.
- Proficiency Microsoft Office, Google, data base systems, and computers, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.
Ability to:
- Learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, Department of Corrections, and Department of Administration rules, policies, and procedures.
- Strictly adhere to Correctional department policies and procedures.
- Plan and organize work in accordance with Division priorities and time management methodology.
- Work effectively independently and as a member of diverse teams.
- Work in a correctional facility and react quickly in emergency situations.
- Remain professional, calm, and adapt communication style with diverse customer needs or customers that are frustrated.
The ideal candidate for this position will have:
- High school diploma or equivalent.
- Two (2) years of experience in public contact or customer service work experience, employment counseling, or recruitment.
- Experience in a correctional facility.
YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/reentry-employment-counselor-phoenix-arizona-united-states-ff71919d-9618-496c-9ada-04e3ca8e3e33